City of London Cigars

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Privacy Policy

Effective Date: 1st October 2024

At T Bazaar Limited (“we,” “us,” “our”) we are committed to protecting and respecting your privacy in compliance with the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018. T Bazaar Limited operates both this website and physical retail store under the brand name City of London Cigars. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website, cityoflondoncigars.com (the “Website”), and purchase any products from us. Please read this policy carefully to understand how we handle your data.

By using our Website, you consent to our Privacy Policy. If you do not agree with this policy, please refrain from using our Website.

 

1. Data Controller Information

T Bazaar Limited is the data controller responsible for the processing of your personal data. If you have any questions regarding this Privacy Policy or your data protection rights, you can contact us at:

Data Controller: T Bazaar Limited
Registered Address: 206-210 Bishopsgate, London, EC2M 4NR

Trading Address: 134 Grays Inn Road, Holborn, London, WC1X 8AS
Email: [email protected]
Phone: +44 203 089 4334

2. Personal Data We Collect

We collect and process the following types of personal data:

2.1. Data You Provide to Us
  • Account Information: Name, email address, postal address, phone number, and password.
  • Order Information: Billing and delivery details, including payment information.
  • Age Verification Data: Date of birth and, if required, proof of age to confirm you are legally eligible to purchase age-restricted products.
2.2. Data Collected Automatically
  • Technical Information: IP address, browser type, device information, and operating system.
  • Usage Data: Information about your interactions with the Website, such as pages visited and time spent on the site.
  • Cookies: We use cookies and similar technologies to enhance user experience and gather statistical information. See our Cookie Policy for more details.
2.3. Data from Third Parties
  • Age Verification Providers: We may receive age verification results from third-party services to comply with UK legal requirements.
  • Payment Processors: Information about your transactions with us, collected from payment providers.

3. Legal Basis for Processing Your Data

Under GDPR, we must have a legal basis for processing your personal data. We process your data based on the following grounds:

  • Performance of a Contract: To process your orders, deliver products, and manage your account.
  • Legal Obligation: To comply with UK law, particularly regarding the sale of age-restricted products and age verification.
  • Legitimate Interests: To improve our services, provide customer support, and ensure the security of the Website.

Consent: For marketing communications and the use of non-essential cookies (when required by law). You have the right to withdraw consent at any time.

4. How We Use Your Data

We use your personal data for the following purposes:

4.1. To Provide and Manage Our Services
  • Processing orders, managing your account, and verifying your age to ensure compliance with legal requirements.
  • Delivering products to you and processing payments.
4.2. To Communicate with You
  • Sending order confirmations, delivery updates, and responses to inquiries.
  • Providing important information regarding changes to our policies or services.
4.3. To Improve Our Website and Services
  • Analysing user activity to improve our Website’s functionality, user experience, and content.
  • Monitoring usage and performance to prevent fraud and ensure security.
4.4. Marketing and Promotional Activities
  • With your consent, we may send you newsletters, special offers, and promotions. You can opt-out at any time by following the unsubscribe instructions in our emails or contacting us directly.

5. Data Sharing and Disclosure

We do not sell your personal data to third parties. However, we may share your data with:

5.1. Service Providers
  • Payment Processors: To facilitate payments securely.
  • Delivery Providers: To deliver your orders to your specified address.
  • Age Verification Services: To ensure compliance with UK law for the sale of tobacco products.
5.2. Legal and Compliance
  • We may disclose personal data to regulatory authorities or law enforcement if required by law or necessary to protect our rights, property, or the safety of others.
5.3. Business Transfers
  • In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the new entity as part of the business transition.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal, accounting, or regulatory requirements. Once your data is no longer needed, we will securely delete or anonymise it.

  • Account Data: Retained as long as your account remains active.
  • Order Data: Retained for tax, accounting, and legal purposes for up to 6 years.
  • Marketing Data: Retained until you withdraw consent or opt-out of marketing communications.

7. Data Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it from unauthorised access, loss, or disclosure. These measures include encryption, secure servers, and access controls.

While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet is entirely secure. We cannot guarantee absolute security, but we work continuously to improve our security protocols.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and collect data about how you interact with our Website. Some cookies are essential for the functioning of the Website, while others require your consent.

For more information, including how to manage your cookie preferences, please refer to our Cookie Policy.

9. Age Verification and Compliance

As a retailer of tobacco products, we are legally required to verify that customers are over the age of 18. If you are under 18, you are not permitted to use our Website or make purchases. 

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or industry standards. Any updates will be posted on this page with the new effective date. We encourage you to review this policy periodically to stay informed about how we protect your data.

11. Complaints

If you have any concerns about our handling of your personal data, please contact us [email protected].

12. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us at:

T Bazaar Limited
206-210 Bishopsgate

London

EC2M 4NR

Email: [email protected]
Phone: +44 203 089 4334

 

By using cityoflondoncigars.com, you acknowledge that you have read and understood this Privacy Policy. If you do not agree to this policy, please do not use our Website.

We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services. Cookie Policy

These cookies are essential for the website to function properly.

These cookies help us understand how visitors interact with the website.

These cookies are used to deliver personalized advertisements.